At GREENPRINT REVIVA, customer satisfaction is our top priority. We are committed to delivering high-quality, eco-friendly printers, supplies, and services that meet or exceed your expectations. However, we understand that there may be occasions when you need to return a product, request a refund, or seek service support.
This Refund and Return Policy outlines our procedures, eligibility criteria, timelines, and terms regarding product returns, exchanges, and refunds. Please read this policy carefully before making a purchase.
By purchasing from GREENPRINT REVIVA, you agree to the terms stated herein.
- General Overview
- Eligibility for Returns
- Timeframe:
- Product Condition:
- Proof of Purchase:
- Authorized Returns:
- Restocking Fee:
- Non-Returnable Items
- Opened or used ink and toner cartridges
- Custom-ordered or special-request printers and parts
- Digital software, downloads, or license keys
- Printers or components damaged due to misuse, negligence, or improper installation
- Services already rendered (e.g., repairs, installations, or maintenance)
- Products purchased through unauthorized resellers
- Damaged or Defective Products
- Notify us within 7 calendar days of receiving your order.
- Provide proof of purchase and photographic evidence of the defect or damage.
- Our team will assess the claim and may request that you return the product for inspection.
- Replacement with the same model (subject to availability)
- Exchange for an equivalent product
- Full refund if a replacement or repair is not possible
- Refund Process
- Inspection and approval generally take 5–7 business days after the return is received.
- Once approved, refunds are issued to the original payment method within 7–10 business days.
- Refunds may take additional time depending on your bank or credit card provider.
- Shipping and handling charges are non-refundable unless the product is defective or damaged.
- Exchanges
- A defective product that qualifies for replacement
- A wrong model shipped in error
- A product upgrade (with payment for price difference)
- Return Shipping Instructions
- Contact GREENPRINT REVIVA customer service to obtain a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging with all included accessories.
- Clearly mark the RMA number on the outside of the package.
- Ship the product using a trackable carrier to the address provided by our team.
- Refunds for Services
- Cancellations
- Contact us immediately at support@greenprintrevival.com / 1-888-724-8315.
- If cancellation is confirmed before shipping, you will receive a full refund.
- Once an order has been shipped, standard return policies apply.
- Refund Exceptions
- Evidence of misuse or tampering
- Missing parts or packaging
- Excessive or repetitive return patterns
- Products damaged due to improper use, neglect, or unauthorized repair
- Store Credits and Gift Returns
- Promotional or discounted items
- Gifted purchases without proof of original payment
- Exchange-based resolutions
- Warranty Claims
- Special Circumstances (Force Majeure)
- Eco Recycling Program and Returns
- Contact Information
- Policy Updates
- Final Statement
Our refund and return policy is designed to ensure fairness, transparency, and efficiency for both our customers and our business.
We accept returns and provide refunds for eligible products under specific conditions. However, not all items or services qualify due to their nature, customization, or usage once delivered.
All return and refund requests must comply with the guidelines and timelines set out below.
To qualify for a return, the following conditions must be met:
Returns must be requested within 14 calendar days from the date of purchase or delivery (whichever is later).
Items must be unused, unopened, and in their original packaging. The product should include all accessories, manuals, and any included items.
A valid receipt, invoice, or order confirmation must be provided.
All returns require prior authorization from GREENPRINT REVIVA. Unauthorized returns will not be accepted or refunded.
A restocking fee of up to 15% may apply for non-defective returns to cover inspection, processing, and repackaging costs.
Certain products and services are not eligible for return or refund, including:
If an item is deemed non-returnable, our customer support team will notify you when the request is submitted.
At GREENPRINT REVIVA, we take great care to inspect and test all items before sale or shipment. However, if you receive a defective or damaged product, please contact us immediately.
Steps to report a damaged or defective product:
Once verified, we will offer one of the following resolutions:
Shipping fees for defective items will be covered by GREENPRINT REVIVA.
Refunds are processed once the returned item has been received and inspected by our quality assurance team.
Processing Timeline:
Please Note:
If your return does not meet the eligibility criteria, it will be denied, and the product will be sent back to you at your expense.
We offer product exchanges in certain situations.
You may request an exchange for:
Exchanges must be initiated within 14 days of delivery and are subject to product availability.
If the replacement item is not in stock, we may issue a refund or store credit instead.
To ensure smooth returns, follow these steps:
Unless the return is due to our error or a defective item, you are responsible for shipping costs. We recommend using insured shipping for protection against loss or damage in transit.
GREENPRINT REVIVA is not responsible for items lost or damaged during return shipping.
Service-based transactions — such as printer installation, maintenance plans, or repair services — are non-refundable once performed.
However, we guarantee service quality. If you experience an issue directly related to the service provided within 30 days, we will inspect and, if applicable, reperform the service at no additional cost.
You may cancel an order if it has not yet been shipped or processed. To cancel:
Custom orders or special items cannot be canceled once production or procurement has begun.
GREENPRINT REVIVA reserves the right to deny or limit refunds under certain circumstances, including:
We handle each case individually and aim to resolve disputes fairly and transparently.
In some cases, customers may receive store credit instead of a monetary refund, particularly for:
Store credits are valid for 12 months from the date of issue and can be applied to any product or service offered by GREENPRINT REVIVA.
If your printer or part is covered by a manufacturer’s warranty, please contact us for assistance in submitting a warranty claim.
We will help you coordinate directly with the manufacturer to repair or replace your item under their warranty terms.
Warranty claims are separate from this return policy and are subject to manufacturer guidelines.
If a return or refund cannot be processed due to events beyond our control — such as natural disasters, shipping disruptions, or supply shortages — GREENPRINT REVIVA will work with you to find a fair and timely resolution.
Items donated or submitted under our Eco Recycling Program are not eligible for refunds or returns.
Once recycled or collected, ownership of the equipment transfers to GREENPRINT REVIVA for processing, refurbishment, or disposal in accordance with environmental standards.
For questions or assistance with returns and refunds, please contact:
GREENPRINT REVIVA
Phone : 1-888-724-8315Email : support@greenprintrevival.com
Address: 2036 Nevada City Hwy, 63 Grass Valley, CA 95945, USA
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Our customer service team is dedicated to ensuring your satisfaction and will assist you through every step of the process.
We reserve the right to update or modify this Refund and Return Policy at any time to reflect changes in our business, product offerings, or legal requirements.
Any updates will be posted on our website with a revised effective date. Continued use of our services or purchases following updates constitutes your acceptance of the revised terms.
At GREENPRINT REVIVA, we stand behind the quality of every printer, supply, and service we offer.
Our Refund and Return Policy exists not only to protect our customers but also to support our shared mission of sustainability, transparency, and customer trust.
We are committed to making every effort to ensure that you are completely satisfied with your experience — from the moment you place your order to the day your printer is up and running.
Thank you for choosing GREENPRINT REVIVA — where performance meets sustainability and every page printed supports a greener future.
